Refund policy

In-Store Returns Policy

You may return any product purchased in-store to any Vapro store within 30 days from the date of purchase for a full refund. The following terms and conditions apply:

-              You must have a valid receipt as proof of purchase.

-              The product must be unopened and un-used, in original packaging.

-              All refunds will be made to the same payment method used to purchase the products.

-              Any loyalty points accrued through the purchase will thereafter be deducted.

Refunds & Returns Policy

In addition to our Goodwill Returns Policy above, we have a 90-day refund window on faulty items only, which means you have 90 days from the date of purchase to request a refund.

It is important to note, our refund policy covers manufacturing faults only. Damage caused by the user (E.G. dropped, incorrect use of a kit) is not covered by our policy.

To be eligible for a refund:

-              We cannot accept returns in cases where products have been used, stored, maintained or not charged in accordance with the manufacturer’s instructions that come with the product. The product must be damaged due to manufacturing issues.

-              We cannot accept returns in cases where the product has been damaged (accidentally or intentionally) or due to normal wear and tear of the consumable parts of any device.

-              Proof of purchase must be presented to process any returns. Proof of purchase is classed as a Vapro receipt. If a loyalty card was used during purchase of your products, staff may be able to look up your loyalty account to verify proof of purchase.

-              We reserve the right to inspect the product in store, however, if this is not possible, we may send the product away for further inspection and testing. Where we do so, we will confirm to you within 10 working days whether we agree that you are entitled to return the product.

Where a claim of defect or damaged goods is approved, the buyer shall be entitled to a full refund (incl. delivery costs for online orders).

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (E.G. e-liquids) and coils/pods. Please get in touch if you have questions or concerns about your specific item.

Exchanges

If your return is approved, you may exchange the product for a new one. Additionally, you may opt to choose a different product. In this case you may exchange your item for a product worth less than your original purchase and you will be refunded the difference. Alternatively, you may decide on a product worth more than your original purchase. If so, you will be required to pay the outstanding amount.

If you have any questions in relation to returns, refunds, shipping etc., please don’t hesitate to contact us at vaprotuam@gmail.com or call/message Pearse on 083 464 5265